FAQ

Frequently Asked Questions.

What can we help you with today?

How do I stream on my devices?

You can easily access our service on TVs, Android boxes, smartphones, tablets, and more. After subscribing, you’ll receive instructions on setting it up for your devices.

What should I do if my service is buffering or freezing?

Buffering can be caused by a weak internet connection. Ensure that your connection is stable and meets the speed requirements. If the issue persists, contact our support team for assistance.

Do you offer technical support?

Yes, we provide 24/7 customer support. You can reach us via email, live chat, or WhatsApp if you encounter any issues.

How can I cancel my subscription?

You can cancel your subscription at any time. There are no long-term commitments or hidden fees.

 

Is there a free trial available?

Yes, we offer a 24-hour trial so you can test our  service. To get your trial quickly, contact us via WhatsApp by clicking the icon on the right of your screen. We’ll proceed with the delivery of your test right away!

What devices are compatible?

We support a wide range of devices, including:

  • Smart TVs (Samsung, LG, Sony, Philips, Hisense)
  • Android smartphones and tablets
  • MAG boxes, Enigma, DreamBox
  • PCs and laptops (VLC, Kodi, Windows, MacOS)
  • Amazon Fire Stick, Roku, Nvidia Shield
  • Apple TV (using IPTV apps)
  • PlayStation and Xbox consoles (using third-party apps)
What content can I access with my subscription?

You’ll have access to thousands of live TV channels, movies, series, and sports events from around the world. Additionally, we offer a wide variety of movies, series, and comedy shows in VOD (Video On Demand) mode. Some of the best shows available on platforms like Netflix, Prime, Disney+, and HBO can also be streamed in 4K and 1080p quality for an optimal viewing experience

Do I need extra equipment?

No additional equipment is required. Just install an app on your device and use the M3U link or the codes we provide to start streaming.

How long does it take to activate my service after payment?

Your  service is typically activated within 1-2 hours after we confirm your payment. In rare cases, it may take up to 24 hours, but rest assured, we strive for fast and efficient service activation

Do you accept PayPal payments?

Yes, we accept PayPal as a payment method. However, we also offer cryptocurrency payments for those who prefer faster, more secure transactions.

What happens after I make a payment?

Once payment is verified, our team will activate your subscription and notify you via email or WhatsApp. Setup details will follow shortly.

What should I do if my service is buffering or freezing?

Buffering can be caused by a weak internet connection. Ensure that your connection is stable and meets the speed requirements. If the issue persists, contact our support team for assistance.

Do I need a satellite dish?

No, our  service is fully internet-based, eliminating the need for satellite dishes or extra equipment.

What Internet Quality Should I Have?

At last 16 mbps. The Internet must be a good and stable line. The more stable and good the internet line, the clearer the quality of the images will be and there will be no obstacles during the showing of matches, movies, or series.

Does the streaming work in my country?

Yes, our service works globally! As long as you have a stable internet connection, you can enjoy all our channels, no matter where you are.

  • TiviMate : A highly-rated  player with advanced features such as scheduled recording, EPG (Electronic Program Guide) support, and parental controls. Available for multiple platforms, including FireStick, Android, and Windows.

  •  Smarters Pro: A popular choice known for its user-friendly interface, supporting various playlist formats (M3U and Xtreme Codes). It allows streaming live TV and VOD (Video on Demand) content on Android, iOS, and sideloading on FireStick.

  • Flix : Offers excellent platform compatibility and features like parental control, subtitle support, and sleep timer. A one-time fee unlocks premium features.

  • Smart : This is a premium player requiring a one-time payment. It supports M3U playlists and allows multiple subscriptions to be managed in one place. It’s compatible with a wide range of devices, including Smart TVs and Android-based devices.

  • VLC Media Player: A versatile and popular media player that can also act as an IPTV player by opening network streams or using M3U playlists.

  • Perfect Player : Known for its easy-to-use interface, it supports multiple IPTV subscriptions and playlist formats, offering a smooth user experience on Android, iOS, and sideloading for FireStick.

  • SS : Available on a variety of platforms including Android, iOS, and smart TVs, SS IPTV supports M3U playlists and features multi-language support.

  • SmartOne  : SmartOne  is a entertainment application and a media player for smart TVs, including Samsung TV under Orsay and Tizen, LG TV running webOS and Netcast, all TVs running VIDAA OS like HisenseToshiba and Brandt, also supporting Foxxum Platform with TVs like PanasonicTCLSharp and Tornado, the VESTEL TVs also supprted like HitachiToshiba and Telefunken.
  • IBO player: very fast & user friendly app.
Why do you prefer cryptocurrency payments?

While we accept PayPal for convenience, cryptocurrency is our preferred option due to several key benefits. Crypto ensures faster, near-instant transactions, eliminating delays common with traditional methods. It offers lower fees, which means more value for you and us. Additionally, crypto transactions provide enhanced privacy and security, protecting your financial details. Unlike PayPal, crypto is decentralized, free from banking regulations or restrictions, allowing us to operate globally without interruptions, ensuring uninterrupted service for our customers

What cryptocurrencies do you accept?

We currently accept USDT (Tether), BNB (Binance Coin), and BTC (Bitcoin) for payments, providing secure and flexible options for our global customers.

What is your refund policy?

We offer a 7-day money-back guarantee. If you are not satisfied with our service, you can request a refund within 7 days of your purchase. We will return the funds to the original wallet address from which the payment was made, or the original PayPal account that initiated the payment.

What happens if my service stops working?

If your service experiences any issues, first check your internet connection and device settings. If the problem persists, contact our support team through email or live chat. We offer quick troubleshooting and will work with you to restore service as soon as possible. Our priority is providing uninterrupted access, so don’t hesitate to reach out for assistance.

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